Bojan,
Not sure this is true of service in the Uk, the people at Hasselblad UK in Elstree have always shown to be polite courteous and helpful. Any problems we have had with equipment has been resolved within an hour, quick drive to the premises. Even on the phone the advice from the technical section has been quick.
The only problem we had was with getting CFV ex&les from them to consider purchase of the CFV back but this was down to the marketing department not the service department.
Hardy Hause used to be at Hasselblad Uk, an excellent ex&le of customer care if there ever was one. Even today we phoned them up to ask about the CFV ex&les, noted on this forum and got a return call from Ben Boswell, enthusiastic to progress the query, we also discovered that we could purchase the CFV with 12 months interest free.
Past equipment requirements such as the arcflex body or belows extention has always been met with enthusiast response to trace and find any request. May be this will clarify the UK position as the Hasselblad team, including the receptionists are second to none for polite telephone manner and profesionalism. best wishes, Carl